Returns Policy



  10.1 THE Company will make good by repair or exchange (at its option) such of the Equipment or part thereof which is shown to its reasonable satisfaction to have proved defective in materials or workmanship during the Warranty Period on the following terms: any defect in or failure of the Equipment must be notified to the Company in writing as soon as practicable and in any event no later than three working days after discovery.

10.1.2 the Equipment must be unmodified, have been properly used under normal working conditions and have been properly stored, installed and maintained.

10.1.3 before returning the Equipment or any part thereof the Customer must obtain a return authorisation number from the Company and details of the Company’s returns procedure which must be fully complied with.

10.1.4 the Equipment or part to be returned must be delivered to the Company’s premises in its original packaging together with supporting documentation showing full description of the alleged fault and quoting the relevant returns number. In the event that the Customer fails to comply with this requirement then the Company will be entitled to charge a 15% minimum handling fee upon authorised return of the Equipment.

10.1.5 all delivery charges for carriage to and from the Company’s premises must be paid by the Customer.

10.1.6 where parts only are returned the Company shall not be responsible for installing any such part after repair or exchange.

10.1.7 the Company may elect to carry out any repairs at the premises of the Customer and if so electing then the Customer shall provide the Company’s employees or agents with free access to the place of installation and free access to any service or facilities that may be required to repair the Equipment.

10.1.8 if it so elects the Company may require the Customer to return the Equipment or part direct to the manufacturer for repair or exchange in which case such repair or exchange on the part of the manufacturer shall satisfy the Company’s obligations under this clause 10.

10.1.9 the foregoing warranty shall only apply to any replacement Equipment or parts thereof supplied by the Company under this warranty for the balance of the warranty period applicable to the Equipment sold.

10.1.10 the benefit of this warranty cannot be assigned on by the Customer to a third party until the Equipment to which it relates has been paid for by the Customer. Nor can the benefit of this warranty be assigned by the Customer to a third party in relation to Equipment that is sold on under a sale, appropriation or delivery effected in breach of the license provided for by clauses 7.5 and 7.6 above.

10.2 THE Company gives no undertaking that the Equipment is fit for any particular purpose (including any purpose for which such Equipment is commonly supplied) or is of any particular quality in respect of its appearance, finish, safety, durability or freedom from defects or otherwise. The Customer, having greater knowledge of his own requirements, relies entirely on his own skill and judgement in evaluating whether the Equipment is in every respect of satisfactory quality.

10.3 SUBJECT to the foregoing all conditions, terms and representations, express or implied by statute, common law, custom or usage in relation to the Equipment are hereby excluded (so far as they may lawfully be excluded) and the Company shall be under no liability to the Customer for any loss, damage or injury, direct or indirect, resulting from defective material, faulty workmanship or otherwise howsoever arising and whether or not caused by the negligence of the Company, its employees or agents.

10.4 The Company warrants that it will provide such services as it agrees to provide with reasonable skill and care. This warranty is the Company’s only warranty relating to services and no other warranty or condition, terms or undertakings, statutory or otherwise, express or implied, will apply.

10.5 IN no event shall the Company be under any liability whatsoever and howsoever arising for any loss of use or loss of profits, interruption of business or any other indirect special or consequential loss of any type arising or alleged to have arisen out of any act or default, whether negligent or otherwise, of the Company in respect of the Company’s obligations under the contract.

10.6 If the Customer deals as a consumer as defined in s.12 of the Unfair Contract Terms Act 1977 the above provisions shall not apply and the Customer’s statutory rights under the Sale of Goods Act and the Supply of Goods and Services Act will be unaffected.

10.7 THE Company does not exclude liability for death or personal injury to the extent that it is caused by the negligence of the Company, its employees or agents nor for breach of any of the undertakings as to title implied into the Contract by S.12 of the Sale of Goods Act 1979.