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Northamber PLC Privacy Policy

(Last updated, 02-05-18)

This is the Privacy Policy of Northamber PLC, registered office: Namber House, 23 Davis Road, Chessington, Surrey, KT9 1HS. This document sets out how Northamber complies with data protection regulations including the latest GDPR requirements, from May 25th 2018. This Privacy Policy applies to suppliers, customers and sub-contractors.

This document is available at all times on the Northamber homepage (www.northamber.com/privacy-policy). It outlines how we collect and use personal information and may be updated from time to time. The online document will always be the most up to date version. You can contact privacy@northamber.com for any questions relating to our Privacy Policy.

You may browse much of the information on our websites without the need to identify yourself. However, to access pricing and other information or to receive email offers and other communications from us, you must register with us. All personal data provided during registration will only ever be used in accordance with this Privacy Policy. In addition, Northamber is registered under the Data Protection Act 1988 and complies with DPA and GDPR guidelines.

What information do we collect?
When you register with Northamber, for either a trade account, or to receive marketing information by post, phone or email, we will collect some or all of the following information:

  • Name, Email address, fax number, postal address, business contact and billing information, transaction and credit card details (during transactions).
  • Name, address details and contact details for your end users where are delivering on your behalf.
  • Your preferences on what marketing information (if any) you’d like to receive and how you’d like to receive them

You can notify Northamber about any changes to this information by contacting us by phone or email. Details of how to contact us are on the northamber.com website. You may also request to remove this data by contacting us.

How do we use this information?
When registering with Northamber you will be asked for your consent for us to use your information for the purposes listed below:

  • To enable us to confirm your business details when setting up an account, for legal, financial and contractual purposes so that we may provide commercial services to you.
  • To carry out basic checks for due diligence when setting up accounts to ensure all details are genuine and correct and to avoid fraudulent use of data.
  • To allow us to comply with legal requirements placed upon us.
  • To enable delivery of goods to your end users, including via sub-contractor delivery firms (sub-processors).
  • To facilitate the purchase of software licensing.
  • To send you tailored communications by post, fax and/or email about new products, promotions, news items, event details, special offers or other useful items of interest.

We will keep your data for the duration of our joint relationship. Data will be retained in accordance with legal requirements and be deleted after such requirements are met. For example if we end our relationship, data will be retained for seven years and then destroyed.

Who has access to your data?
At Northamber we take care to ensure personal data is only accessible to those who have a business need. For example when setting up an account, the data used for that purpose is only accessible to employees involved in that process.  Personal data is not accessible to employees for whom there is no business need.

Who do we share your information with?
Northamber only shares your information with third parties as required to enable us to comply with the law, to setup and transact our business together or to deliver products to you or your customers, as follows:

  • Credit agencies in order to confirm credit status of our customers.
  • Credit card companies for the purpose of taking credit card payments.
  • Vendors for the purpose of completing software licence purchase and renewals.
  • Delivery firms in order to deliver goods to you or your customer.
  • We may pass your marketing information to an authorised marketing agency, only in the event that they are acting directly for Northamber and this data will be deleted immediately following that specific Northamber activity.

In each case, the third party will be obliged to follow GDPR and other relevant privacy regulations and guidelines in order to safeguard your data. Your data will not be passed outside the European Economic Area as per the GDPR regulation. If you do not wish your data to be shared in this way, you can inform us. Please bear in mind that this may affect our ability to set up or process accounts and deliveries.

Correction or a copy of your data
If you believe we have any incorrect personal information about you, or if anything changes, you may request to see this data, which we will provide within 30 days at no charge. If you are requesting more detailed data that requires an additional amount of resource, we may make a nominal charge to cover our costs.

Any relevant changes in your personal data should be notified to Northamber via your usual contact or to the privacy@northamber.com email address. 

Security of your data
Northamber takes great care to keep your data secure. There are both physical and electronic processes in place and management procedures ensure data is protected. We use encryption where possible, for example when taking credit card orders.

Cookies
When you visit our website we will also optimise your experience though the use of cookies, more details of which are included in our separate cookie policy (www.northamber.com/cookie-policy).

Changes to this policy
Northamber may make occasional changes to this policy in order to ensure compliance and best practice. The latest version of this document will be available at www.northamber.com/privacy-policy and the date will reflect when the latest changes were made.

Contact details
Our Privacy Policy is overseen by our Privacy Officer who may be contact at the privacy@northamber.com email address.