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Vacancies

Welcome to our vacancies page, you can see our available positions below. If you are interested in work for us here at Northamber, please fill out the application form and we will get back to you.

Here are some of our current vacancies, click on each for more information

Title Published
RETAIL CREDIT CONTROLLER 31 Aug 2018
More info

Will be working with a small number of high value key retail accounts in this target driven role where you will need to be proactive and relationship focused to ensure the prompt payment of invoices. With their portfolio of high net worth clients, you will be involved in working on various bespoke portals to help in the process of identifying and resolving issues.

Skills required:

  • Previous Retail Collections experience
  • Excellent administration skills, effective communication skills and good numerical skills
  • Experience of query management and complaints handling
  • Minimum 3 years’ experience of retail Credit Control
  • Assertive & supportive communication style especially on telephone / email
  • Good prioritisation skills
  • Ability to work in different software platforms

Daily duties:

  • Monitoring of and action on Aged debt.
  • Contacting customers where necessary, raising credit notes/invoices, checking debit notes against system, and Record keeping.
  • Escalating any cash flow/shortages/issues to team lead / Ops director 
  • Dealing with customer queries via telephone , email, customers portal(s) and by liaising with internal departments.
  • To record summary details of all contacts made with individual customers.
  • To allocate payments in accordance with the customers’ remittances.
  • To record and monitor all queries and disputed invoices and raise credit notes, journals and adjustments where necessary.
  • To contact warehouse / Sales / customers where necessary to resolve problems regarding shipment of goods/payment where necessary.
  • Release sales orders ensure the customer is within their credit terms & checking purchase orders where required.
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CREDIT ASSESSOR 31 Aug 2018
More info

Key responsibilities:

  • To assist in the assessment of credit risks to ensure smooth running of the Credit Services department.
  • To assist with Credit control where necessary - With PO checks and orders when short staffed
  • To assess the credit worthiness of new and existing clients.
  • Prepare and assess Customer files for sign off + sign off new accounts and credit
  • Review files generally and deal with sales and other request for trade over situations.
  • Check and action Graydon Credit watch messages
  • Review accounts for new credit, increase, decrease if required
  • Assist in setting up new accounts (Credit/cash/bad debt/Prospect/Marketing) and signing them off / referring upwards if needed for agreement to open. I.E export and Marketing accounts
  • Review additions and deletions report and update
  • Review Credit adjustment master report and update
  • Review activity notes and marketing exercises for new vendors
  • Monitor and update credit assessment databases – customer contact details/financial records
  • To ensure that all information received is correct and recorded on file or on the computer system according to laid down procedures.
  • To do  credit check reports via Graydon, D&B & QBE.
  • Maintain close liaison with Sales in order to maximise sales revenue and to recognise opportunities and risk.
Apply
BOUGHT LEDGER CLERK 31 Aug 2018
More info

Your line manager:
Bought Ledger Supervisor

The Role:

To ensure that all credit and debit are paid or recovered from vendors and suppliers according to ou terms and conditions in a prompt manner.

Key Responsibilities:

Daily

  • Enter all incoming invoices and credit notes accurately onto the system.  Make copies of invoices where necessary for audit purposes and copies of credit notes to be passed to the appropriate people.
  • For non purchase order related invoices send to appropriate people for authorisation for payment.
  • Match invoices to purchase orders, checking quantities and value of goods booked in and/or authorising to appropriate nominal ledger codes.
  • Liaise with purchasing for pricing differences etc.
  • Raise debit notes where needed for any discrepancies.
  • Update system with query information in order to facilitate the smooth running of the account.
  • Reverse debit notes where credit notes received accordingly and allocate where appropriate.
  • Maintain an up to date accurate filing system, ensuring all complete and necessary paperwork is available for inspection.
  • Dealing with and resolving all supplier queries.  Meet with Suppliers where necessary.
  • Liaise with warehouse and customer services where necessary.
  • Cover for any department absentees, holiday or sickness.
  • When credits / payments received for marketing put cash on or raise a journal to customer and supplier accounts and allocate.
  • Request POD’s from suppliers and send to Purchasing for PO’s to be cleared for payment.
  • Update claims spreadsheet when credits received.
  • Raise Marketing invoices and credit notes, fill out appropriate forms and get signed.
  • Raise cheques/TT’s/BACS as and when supplier accounts hit credit limits.  Scan and email remittance to supplier, put cash on and allocate.

Weekly

  • Raise discount payments when due.
  • Raise contras on marketing ledger when credit is received for marketing invoices.
  • Chase suppliers for credits on outstanding PP claims / rebates.  Raising debit notes where necessary.
  • Request payment / credit notes for marketing invoices, raising debit notes where necessary.

Mid and Month End

  • Print out remittances and put payments together.
  • Check customer accounts to find out if we are owed money, if we are liaise with credit control to find out when we will receive payment.
  • Raise debit notes for any old outstanding Marketing.                     
  • Check aged stock before raising payment.
  • Raise cheques, T/T’s, BACS. Calculating discount on invoices where necessary.
  • Post on cash and allocate to invoices/credit notes on account.
  • Scan and email remittances to appropriate suppliers for T/T’s and BACS payments.
  • Send out cheques ensuring they have been signed. Placing a date cheque sent in the comments section on the account.
  • File payment alphabetically in month order.

Monthly

  • Request Supplier statements.
  • Reconcile all supplier statements requesting copy invoices / credit notes where needed.
  • Check debit balances and request refunds to clear the accounts.
  • Consignment reports – make ready for invoice by matching product and quantity to purchase order number. Await arrival of invoice. When invoice received, log on and authorise to appropriate purchase orders.

Ad Hoc

  • Archiving
  • Providing information required by external Auditors.
  • Filing
  • Any other duties that may from time to time be required by the management of the company.
  • General Administration as and when required.

 

 

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ADMINISTRATOR 31 Aug 2018
More info

Key responsibilities:

  • Liaise with customers and resolve any queries/issues that they may have via Calls/Emails/Letter or Faxes.
  • Raise ERN’s (Equipment Returns Numbers) as and when required.
  • To supply POD s (Proof Of Delivery) to both Sales staff and Customers.
  • Raise Carrier claims for courier Lost/Damaged deliveries.
  • Arrange collections/redirections as and when required.
  • Draft correspondence in response to Customer queries/complaints for authorisation from Manager.
  • Provide switchboard and reception duties like taking messages and IMMEDIATELY pass them on where appropriate, during the hours indicated in Contract of Employment (Monday-Friday)
  • Ensure ground floor reception area is maintained in a clean and tidy manner throughout the day and maintain a clean and tidy office space around them at all times.
  • Take and IMMEDIATELY pass on messages where appropriate.
  • Distribute internal/external mail/Customer purchase orders and organise/distribute incoming post and process outgoing post prior to 4:30 pm.
  • Deal with visitors in accordance with established procedures, offering refreshments where appropriate.
  • Accept deliveries into the Company only in accordance with established procedures.
  • Use the tannoy system professionally and effectively.
  • Create/Distribute all Daily/Weekly/Monthly reports via hard copy and email.
  • Checking and releasing of 3rd party address orders (19 PO’s) and (09 Margin Check’s) in accordance with Company requirements.
  • Action release of backorders with stock (12’s) upon confirmation from Customer or Sales Person.
  • Assist absent Sales staff with the processing of their orders.
  • Liaise with all Departments as and when necessary with regards to any of the above.
  • Assist in updating the Marketing database with information supplied by the Marketing Department.
  • Create PowerPoint slides for the plasma displays.
  • Provide cover for the Sales Liaison Manager.
  • Any other duties as may be required – i.e. assisting in other departments as and when necessary or duties that may be required by Management from time to time.

Skill requirements:

  • Good Telephone Manner.
  • Good Interpersonal Skills.
  • Good Organisational Skills.
  • Good Excel Skills.
  • Good Word Skills.
  • Good Communication (Written and Spoken).
  • Good memory for faces and appointments.
  • Maths/English GCSE‘C’minimum.
  • Mature attitude to work and when dealing with confrontational/upset customers and be able to keep self-control at all times.
  • Attention to detail.
  • Friendly disposition.
  • Polite and courteous.
  • Able to work alone or part of a team.
  • Adaptable (ability to take on new task and run with them).

KPI’s:

  • To achieve and maintain open Customer Service calls well below 100 open calls and endeavour to reduce further to 50 open calls, applicable to all the team.
  • At all times ensure that call tracking is up to date and maintained.
  • To achieve and hit average logged, closed, chased Customer Service call targets.
  • Reduce the time to resolve customer queries and chase regularly individuals to get matters resolved ASAP.
  • Ensure and expedite the release of 19 PO orders and ensure the Sales Administration mailbox never exceeds 20 emails at any one time.
  • Open and distribute incoming post by 10:30 am to ensure cheques are processed in time for banking.
  • Process outgoing post quickly and efficiently for the 4:30 cut off when postman arrives.
  • Take staff register from 9.00 and finish by 9.15, marking any late starters and passing list to HR and Fire Wardens no later than 10:30.

 

 

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We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive remuneration.

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