Northamber Help

With over 20 years experience in IT distribution, we understand that competent post-sales support is high on your list of requirements from your partners in distribution. Our vast experience has facilitated the development of a solid infrastructure and sound logistics to ensure that we can provide you with reliable post-sales services.

Please use the links below for any questions you may have regarding Northamber and the use of Northamber Online.

If you would prefer not to send your card details via the Internet, or you are experiencing problems with WorldPay, please click here to download a Credit Card form that you will need to fax back to us.

How to Use Video Guide Please use this quick guide to the basics of using the site if you have any difficulties

General QuestionsTOP^

Can I collect a web order?
Yes. If you would like to place an order on the website for collection from our Weybridge Location, please place your order as normal, selecting "collect" as the option when asked about your delivery time. Our collections should then contact you shortly to arrange a collection location and time that is convenient for you.
How do I subscribe/unsubscribe to your e-shot list?
To subscribe:
Please send us a blank email from the email account you would like to receive the eshots to.
To unsubscribe:
Please email here (if you are not emailing from the same email account that we are sending the emails to please state the address you would like removed in your email.)
How do I subscribe/unsubscribe to your fax list?
Please click here to email Feedback with your request.
How do I subscribe/unsubscribe to your mailing list?
Please click here to email Feedback with your request.
How do I change my password?
To change your password, you need to go into the accounts area and select "change your details". Here you will be able to change your password.
How do I add more users to my account?
The designated system administrator for your account can add or remove users for your account. Please contact them. If you do not have an administrator please send your account number and the full name and email address of the user you wish to add to your account and include the level of access required: Sales, Purchasing or Administrator.
Do you drop ship under plain label ?
Yes. We can ship goods direct to your customer under plain label and for a small fee can have the dispatch note contain your logo and contact details. Please contact your account manager for more information.

Buyer's GuideTOP^

How do I find a product?
Search
The easiest and fastest way to find something is to use the Search located on the homepage.
Browse
Our site is also a great place to browse. Click on any of the categories listed on the left side of each page. Each category will show you currently special offers we have for each division. Both ways of searching allow you to sort your search results by either Price or Manufacturer and display just items that are currently in stock to make is easier for you to find your product more quickly.
Why can't I find a product?
With the constant changes and updates in the computer industry products/models are constantly being improved and replaced by newer models. It may well be that the product you are looking for has been discontinued. Also please double check that you have not got the 'in stock only' box ticked when searching as it may well be that we do have the product, just not in stock at the moment. If all else fails and you still cannot find a product, please contact your account manager who may be able to assist with your search.
The product I want is not in stock. Can I still order it?
Yes. We will put the product on back order for you and inform you once the stock has arrived, you may also log into the website and click on backorders to check whether the stock has arrived yourself. We show expected delivery dates on the web against the products. These are supplied by the manufacturer and are not guarantees.
Can I get a .CSV file of your product list to use on my website?
Yes. Please contact feedback stating your request, remembering to include your account number and they will be happy to assist with your requirements.

Pricing & BillingTOP^

What are my payment options?
Your order will be placed directly onto your account and you will receive a monthly statement in the post if you are a credit account holder. We accept payment by cheque, credit/debit card (Visa, Mastercard, Switch, Solo and Delta) which can be either an online transaction or you can download the manual credit card form from here. Goods will be available for collection or shipping once cleared payment has been received.
What are the delivery charges?
Web orders are shipped at a cost of £10 to any UK Mainland address for standard next day delivery but you can also choose a pre 10.30 delivery or a pre 1pm delivery as the time of checkout. The exception on charges will be pallet quantities and racks. You will be informed about the cost of shipping these once you have placed your order.
I have a query about my account?
Please call Credit Services on 020 8296 7000.

Order StatusTOP^

Has my order shipped?
To check whether your order has been shipped, please click here to view your current account status. Please Note: Although the website is available 24 hours a day, 7 days a week, orders need to be placed by 17:30GMT Monday to Thursday in order to qualify for next day delivery. Order places after 17:30 Monday to Thursday will be shipped the following day. Orders places after 17:30 Friday will be shipped the following Monday (with exceptions of bank holidays where the order will be shipped the following Tuesday.)
How do I track my order?
You are able to track your order online by going into the account section where you will be able to look at your statement. From here you can see your back orders and get a POD of your delivered order. For further assistance, please contact web support on 08707 201409.
When will my back order arrive?
As soon as the new stock has arrived your order will be allocated with the product, at this time you should be contacted to inform you that your order is ready. Due to the high number of orders placed on the website we recommend that you keep an eye on your backorders by logging into the website and if you see that your stock has been allocated please call Web Support on 08707 201409 to get your order released.
My order never arrived.
Please call customer services on 020 8296 7012.
How do I cancel my order/item?
Please contact Web Support on 08707 201409 quoting your Internet Reference number which will start 8100....
An item is missing from my shipment.
Please make sure that you have checked your account online and that the part you are expecting is not on back order otherwise please call customer services on 020 8296 7012 or contact web help via the chat or Skype if its a web order.
My product is missing parts.
Please call customer services on 020 8296 7012.

Please send any feedback you have to feedback@northamber.com