I am unable to log in

If you have not used the Northamber website for a while, you may need to re-open your account. You can do this by completing the form at www.northamber.com/webaccount.

If the browser keeps returning to the same page without logging you in, this is most likely because something is preventing your browser using cookies.

This might be because your browser has been set to disallow cookies for this site. Click here to find out how to enable cookies on your computer.

Alternatively, it might be because security software, an add-on you may have installed on your browser, or some other type of application is preventing cookies from being downloaded to your machine. In which case, you will need to contact your systems administrator to check your settings.

If you have access to other computers, try logging in with these. That way you will know whether or not the problem is specific to your machine.

I can log in but I cannot save my login details

If you choose to save your login details but still have to log in after you have closed your browser down, then it might be because your browser is set to delete cookies when your browser is closed.

Click here to find out how to enable all cookies on your computer.

The web pages do not display properly

This might be because your browser is not supported by this site or because your browser's settings are preventing the page from working properly.

Click here to test your browser to see if it is compatible with this site.

If you get an error message, the error is automatically logged and dealt with, and usually there is no need to contact Technical Support. Often errors are caused by temporary problems with the underlying database, and in a lot of cases you will find the page will work again after a short while.

If you continue to experience problems, you can click here to notify Technical Support. Please try to provide a link to any page you refer to.

The text is too large

This site has been designed so that the text size can be changed by your browser. Some older browsers are not able to resize properly, and so the page display may be affected, if your browser's text size settings are not set to default.

With most browsers, you can reset the text size back to its default settings by holding down the Ctrl key and pressing 0 (zero). With Internet Explorer 6, you will need to click on View on the toolbar at the top, left-hand corner of the browser and select Text Size from the dropdown list. You need to make sure that this is set to Medium.