Northamber
Your Trade-Only I.T. Distributor
Welcome to northamber.com
18 May 2012
Help
Orders FAQ
The product I want is not in stock. Can I still order it?
Yes. We will put the product on back order for you and inform you once the stock has arrived. You may also log into the website and click on backorders to check whether the stock has arrived yourself. We show expected delivery dates on the web against the products. These are supplied by the manufacturer and are not guaranteed.
What payment methods do you accept?
We accept the following credit/debit cards: Visa, Mastercard, Switch, Solo and Delta. Payment can be made online via WorldPay or you can download a credit card form to send payments by fax or by post. We also accept payment by cheque.
If you have a Credit Account, your order will be placed directly onto your account and you will receive a monthly statement in the post.
Goods will be available for collection or shipping once payment has been received and cleared.
Can I drop ship to customers?
Yes, but you will need to complete a Northamber Online Ordering Agreement form first. Once this form has been returned and approved, you will be able create an address book of drop ship addresses for your orders.
Click here to download a Northamber Online Ordering Agreement form.
Can I drop ship under a plain label?
Yes. We can ship goods direct to your customer under plain label and for a small fee can have the dispatch note contain your logo and contact details. Please contact your account manager for more information.
How do I cancel or amend an order?
Please contact Web Support on 08707 201 409 quoting your Northamber Order Reference number (the number that starts with 8100…).
What are the delivery charges?
Has my order shipped?
To check whether your order has been shipped, please click here to view your current account status.
Please Note: Although the website is available 24 hours a day, 7 days a week, orders need to be placed by 17:30GMT Monday to Thursday in order to qualify for next day delivery. Orders placed after 17:30 Monday to Thursday will be shipped the following day. Orders placed after 17:30 Friday will be shipped the following Monday (with exceptions of bank holidays where the order will be shipped the following Tuesday).
How can I track my order?
You can track the progress of your order by going to your Account area and viewing the list of invoices. Each invoice has a link to view shipment tracking information.
When will my back order arrive?
As soon as the new stock has arrived, your order will be allocated with the product. At this time you should be contacted to inform you that your order is ready. Due to the high number of orders placed on the website, we recommend that you keep an eye on your backorders by logging into the website and if you see that your stock has been allocated please call Web Support on 08707 201 409 to get your order released.
My order has not arrived. What should I do?
Please call Customer Services on 020 8296 7012.
An item is missing from my shipment.
Please make sure that you have checked your account online and that the part you are expecting is not on back order otherwise please call Customer Services on 020 8296 7012 or contact web help via the chat or Skype if its a web order.
How do I return an item?
Click here to complete a Returns form.
N.B. Completing a Returns form does not guarantee that your request will be accepted.